Return and Refund Policy

Policy Overview

We strive for full client satisfaction for all transactions. All of our products are tested for quality, and all shipments are carefully inspected before leaving MBAF.

If you are not satisfied with one of our products, email contact@mbaf.land with a description of issue and photo of unused defective product to initiate a return.

As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Lack of a desired effect does not qualify for refund.

To be eligible for a refund, your unsatisfactory item must be unused and in the same condition that you received it, showing damage or defect. It must also be in the original packaging.

DAMAGE DUE TO FREIGHT OR SHIPPING

Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of delivery. Please contact us at contact@mbaf.land and provide details including a full description and photo(s) of any visible damage.

Refunds

If a qualifying claim is initiated within 7 days of purchase for unsatisfactory product or within 48 hours of receipt for visible damage, and your claim is approved, we will issue a full refund within 5 business days.

If your refund is rejected for an standing policy reason, we will let you know.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again.

Then contact your credit card company or your bank. There is often some processing time before a refund is posted in either case.

If you’ve done all of this and you still have not received your refund yet, please contact us again at contact@mbaf.land or call (734)707-8869 to speak with Customer Service.

Sale items

Refunded items that were purchased ON SALE are refunded for the original amount of purchase, and not the product’s retail value.

Clearance or Closeout Items

Clearance or Closeout items are not eligible for return. All sales of these items are final. If dissatisfied with a purchased closeout item, email contact@mbaf.land with description of issue. Gift Card or Voucher toward future purchase may be issued at MBAF’s discretion, for an amount up to original closeout item purchase total.

More Information

Contact us at contact@mbaf.land for questions related to refunds and returns.

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