Product Refunds

Policy Overview

We strive for full client satisfaction for all transactions. All of our products are tested for quality, and all shipments are carefully inspected before leaving MBAF.

If you are not satisfied with one of our products, email [email protected] with a description of issue and photo of unused defective product to initiate a return.

As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Lack of a desired effect does not qualify for refund.

To be eligible for a refund, your unsatisfactory item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damage Due to Freight or Shipping

Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours of delivery. Please contact us at [email protected] and provide details including a full description and photo(s) of any visible damage.

Refunds

If a qualified return is initiated within 48 hours of receipt for visible damage, we will review your claim and once accepted, issue a full refund.

Once your claim is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again.

Then contact your credit card company or your bank. There is often some processing time before a refund is posted in either case.

If you’ve done all of this and you still have not received your refund yet, please contact us again at [email protected] or call (734)707-8869 to speak with Customer Service.

Sale items

Refunded items that were purchased ON SALE are refunded for the original amount of purchase, and not the product’s retail value.

Clearance or Closeout Items

Clearance or Closeout items are not eligible for refunds. All sales of these items are final. If dissatisfied with a purchased closeout item, email [email protected] with description of issue. Gift Card or Voucher toward future purchase may be issued at MBAF’s discretion, for an amount up to original closeout item purchase total.

Item Exchange

Customers can indicate in initial claim requests that store credit is preferred.

Similarly, once claim is received and inspected, we will notify you if store credit is granted.

At the discretion of MBAF management, additional gift card or voucher value may be issued for up to 15% of original purchase, for inconveniences incurred.

Return Information

We do not accept product returns at this time. For dissatisfactory product, see refund policy above.

In special cases where a return is requested, please send via USPS to:

8041 Scio Church Rd
Ann Arbor, MI 48103

You will be responsible for paying for your own shipping costs for returning your item, but the original shipping charge from your purchase of the defective item to you will be refunded.

If you opted for a replacement over a refund, shipping replacement goods to you after you’ve covered return shipping is covered free-of-charge.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

More Information

Contact us at [email protected] for questions related to refunds and returns.